FREQUENTLY ASKED QUESTIONS


 

GENERAL QUERIES

 

HOW SAFE IS THIS WEBSITE?

Our website operate with high security and privacy. You'll be able to see a padlock symbol in your browser’s address bar that shows our website is secure. We also do NOT store any of your payment details such as credit card information on our systems, all payment processing is provided in a secure environment by our payment partners Nets and Klarna

 

Our website is also approved by Trustwave

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HOW CAN I CONTACT CUSTOMER SERVICE?

Our customer service team is available monday-friday 08:00 AM - 04:00 PM CEST (Central European Standard Time).

 

The fastest way to contact us is by emailing customerservice@uswe-sports.com

 

You can also reach us by calling +46 (0)46-500 61 during our operating hours: monday-friday 08:00 AM - 04:00 PM CEST (Central European Standard Time)

 

If your're contacting us related to an order you have placed, please make sure you include your Order Number in the email you send so we can deal with it efficiently.

 

 

THERE SEEMS TO BE A PROBLEM WITH YOUR WEBSITE

If you're having an issue using our website or placing an order there are a few things you can try to solve the issue.

 

  •  Is your operating system and browser up to date?
  •  Have you tried using another unit?
  •  Have you tried using another browser?
  •  Have you tried emptying the cashe on your browswer?

 

If the problem persists please contact us at customerservice@uswe-sports.com. We appreciate if you can include some valuable information about the issue so our team can help you out as quick as possible. The folllowing is information we would like:

 

 

  •  Your operating system (e.g. Windows 8, Mac OS X)
  •  The browser you’re using (e.g. Internet Explorer 9, Safari etc.)
  •  The date and time that you experienced the problem
  •  Printscreen (If needed a screenshot of the issue is helpful)

 

 

WHERE CAN I FIND A STORE WITH YOUR PRODUCTS?

Sadly we don't have a complete list of stores that carry our products. We recommend that you contact the distributor in your area about this question. All our distributors and their contact information can be found here

 

 


 

MY ORDERS

 

HOW CAN I TRACK MY ORDER?

When we ship an order our automatic system will send you an email. In the email there will be a "Unifaun" tracking number provided. Please press the number to open the Unifaun tracking page. On the tracking page there will be information about the package and at the bottom of the page the shippers tracking number(s) will be available. Press the tracking number(s) to see where the package is currently located.

 

 

CAN I ADD ITEMS TO MY ORDER?

Sadly we can't add items to an order. If you'd like to order more items please contact us at customerservice@uswe-sports.com as soon as possible so we can assist you. We’ll make every effort to help you with your request in time. However, keep in mind that we strive to fulfill orders as quickly as possible and can’t cancel an order once it has entered the shipping process.

 

 

HOW CAN I CANCEL MY ORDER?

If you’d like to cancel your order, please contact customer service at customerservice@uswe-sports.com as soon as possible during our operating hours (08:00 AM - 04:00 PM CEST (Central European Standard Time)). We’ll make every effort to help you with your request in time. However, keep in mind that we strive to fulfill orders as quickly as possible and can’t cancel an order once it has entered the shipping process.

 

 

I WAS SENT THE WRONG ITEM

We do everything possible to assure that you get your correct items as quickly as possible but we're all humans and an error can happen. If you received the wrong item please contact customerservice@uswe-sports.com as soon as possible and we'll make sure to take care of the issue and get you the correct item as soon as possible.

 

 


 

PLACING AN ORDER

 

WHY CAN'T I SELECT OR SEE THE SIZE OR COLOR THAT I WANT?

If you can't select the color or size you want to order that means that the product is most likely out of stock at this time. Contact customer service if you want to know when the product will be back in stock.

 

 

MY PHONE NUMBER IS DENIED AT CHECKOUT (USA)

Our shippers require phone numbers to include the area code meaning that all United States phone numbers must start with +1. The + is also a required part of the phone number and has to be included when a order is made.

 

 

I CAN'T FIND MY COUNTRY AT CHECKOUT

If you can't find your country in the checkout menu you might have the wrong region selected.

The region can be changed on a computer by clicking the flag in the top right corner of the website. If you're using a phone or tablet please press the menu icon in the top right corner of the website then locate and press the flag icon.

 

 

DO YOU DELIVER TO PO, APO OR FPO BOX ADRESSES?

We ship all items internationally with FedEx and can't deliver items to PO APO or FPO box adresses.

 

 


 

ACCOUNT

 

HOW CAN I EDIT MY DEFAULT ADRESS?

You can change the default adress for your account through the "My Account" page. At the bottom of the page the default shipping and billing adress can be changed by pressing the "Edit Adress" button.

 

 

I NO LONGER HAVE ACCESS TO THE EMAIL I USED TO CREATE MY ACCOUNT, CAN I CHANGE IT?

You can change the email adress for your account by logging into the account and clicking on the "Account Information" page. On the page mark the "Change Email" box and enter your new email and current password to change the information.

 

 

CAN I CLOSE MY ACCOUNT?

Yes, you can delete your account by going to the "Account Information" page. On the click the "Delete your account" button. Please note that when you press this button the account is permanently deleted. Once you delete your account, you cannot undo this.